Accommodation rules
- Cozy hotel in Kazan
- Delicious continental breakfast
- All types of payments
- High-speed free Wi-Fi
- 20 minutes – to the G.Tukai airport
- 10 minutes - to Kazan railway station
- 7 minutes - to the bus station
- 2,1 km - to Sukonnaya Sloboda metro
- 2,3 km - to Ametevo metro
When booking, placing or during a free settlement, the Guest chooses a room category, and the right to choose a specific room belonging to this category remains with the Hotel administration. Check-in of the Guest at the hotel is carried out upon presentation of an identity document issued in the prescribed manner.
Check-in of Guests at the hotel is carried out from 14.00 local time. Check-out time (check-out time from the hotel) is 12:00 local time. At the end of the stay, not later than the check-out time, the Guest is obliged to vacate the room and take out his belongings.
If you wish to extend the period of stay, the Guest must inform the administrator of the reception and accommodation service no later than 2 hours before the check-out time - 12:00 local time. Extension of the period of stay in the same room is possible only if there is no confirmed reservation for it in favor of third parties.
When the Guest checks in before the set check-in time (early check-in) and then stays at the hotel for at least a day, the room charge for the period from the check-in time to the check-in time is charged in an amount not exceeding the fee for half a day.
If the period from the time of check-in to the time of arrival is more than 12 hours, the payment for accommodation is charged from the Guest in the amount of the cost of the day.
When a Guest is accommodated after the check-in time and check-out the next day before the check-out time (stay period is less than a day), he will be charged for accommodation in the amount of 100% of the cost of one night's stay.
If the Guest stays at the hotel, he will be charged in the following order:
- from 12:00 to 18:00 — 25 % (twenty five) percent of the cost of living per night
- from 18:00 to 00:00 — 50 % cost of one night stay
- after 00:00 hours — payment for one night stay
In business comfort rooms and apartments, it is possible to provide an extra bed on prior request. Depending on the category of the room, it can be a folding sofa or a folding bed.
Extra bed cost — 690 rub./day.
Check-in of the Guest at the hotel is carried out upon presentation of an identity document issued in the prescribed manner:
- passport of a citizen of the Russian Federation, proving the identity of a citizen of the Russian Federation on the territory of the Russian Federation
- passport of a citizen of the USSR, proving the identity of a citizen of the Russian Federation, until it is replaced within the prescribed period with a passport of a citizen of the Russian Federation
- birth certificates - for a person under the age of 14
- passport proving the identity of a citizen of the Russian Federation outside the Russian Federation - for a person permanently residing outside the Russian Federation
- passport of a foreign citizen or other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as a document proving the identity of a foreign citizen
- a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as a document proving the identity of a stateless person
- temporary residence permit for a stateless person
- residence permit of a stateless person
- travel document issued to a person recognized as a refugee on the territory of the Russian Federation in accordance with the procedure established by federal law
- migration card, visa, valid for the period of stay in a hotel in accordance with the requirements of migration legislation
- refugee certificate
The guest is obliged to fill out the questionnaire with detailed execution of all the items in it in accordance with the data of the identity document, sign it in his own hand and indicate the date of filling.
Registration at the hotel of minors under the age of 14 is carried out on the basis of identity documents of their parents (adoptive parents, guardians), accompanying person (persons) who are with them, provided that such accompanying person (persons) provides the consent of legal representatives ( one of them), as well as the birth certificates of these minors.
Registration at the hotel of minors aged 14 to 18 years in the absence of being next to their legal representatives is carried out on the basis of identity documents of these minors, subject to the consent of legal representatives (one of them).
In the event that minors (clauses 6-7 of these Rules) are unaccompanied by their parents (adoptive parents, guardians), or if the person (s) accompanying them cannot provide the hotel employee with the original document certifying his authority to accompany the minor , the hotel has the right to refuse to register and accommodate such a minor and unauthorized person (persons) accompanying him, even in the case of a guaranteed reservation.
In case of detection of damage to hotel property, the assessment of the damage caused is made on the basis of the price list for damage to hotel property (in the absence of prices in the price list - at the market value of similar property in force at the time of the damage.
It is forbidden to smoke in the hotel. If the Hotel establishes the fact of smoking by the Guest in the room, the Guest is obliged to pay for cleaning the room from the smell of smoke in the amount of 1500 (One thousand five hundred) rubles. In this case, the funds may be withheld by the Hotel from the Guest's bank card unilaterally. The fact of smoking in the room is confirmed by an act drawn up by the Hotel employees as part of an approved commission, in the presence of the Guest. If the Guest refuses to sign the act or refuses to participate in the drawing up of the act, a corresponding mark is put in the act.
Payment for accommodation and services in the hotel, including security deposits, is carried out at prices according to the price list approved by the hotel management. Payment is made in rubles, in cash, by bank transfer under a booking agreement or using settlement (credit) cards. Check-in at the hotel is made only after making an advance payment for the entire expected period of stay. The final invoice for the services rendered is issued upon departure of the guest.
There are 2 ways to make an advance payment by credit card:
- Through the booking module when making an online booking on the hotel website.
In this case, payment by card is made online through the Internet acquiring specified in the booking form. - When making a reservation on request: by phone, e-mail, via online chat, etc..
You can contact us directly and make a reservation in any convenient way. In this case, to make an advance payment by bank card, you will need to provide your e-mail address so that our employee will send you a payment link. Payment is made through PJSC SBERBANK using bank cards of the following payment systems: MIR, VISA International, Mastercard Worldwide.
In case of timely cancellation of the reservation or no-show at the “Smart” tariff, the penalty cancellation period is no later than 24 hours before arrival, upon request, a refund of the transferred funds is carried out. The refund is made to your bank account within 5-30 working days (the period depends on the Bank that issued your bank card).
In case of cancellation of the reservation or non-arrival of the guest at the "Smart" rate, the cost of the first day will be charged from the guest.
«Hotel «Gvardeyskaya» - a branch of the joint-stock company» Hotel complex «Slavyanka»
Abbreviated name of the separate subdivision «Gvardeyskaya Hotel» - branch of JSC «Hotel complex «Slavyanka»
Postal (actual) address of a separate subdivision:
420073, Republic of Tatarstan, city Kazan, str. Gvardeyskaya, d. 35
Address of the location of the legal entity (according to the Charter):
129110, Moscow, Suvorovskaya square, 2, building 3
Postal (actual) address:
129110, Moscow, Suvorovskaya square, 2, building 3
Checking account: 407 028 100 252 400 013 05
Bank: ФИЛИАЛ ПАО БАНК ВТБ В Г. НИЖНЕМ НОВГОРОДЕ
Correspondent account: 301 018 102 000 000 008 37
BIK: 042 202 837
OGRN: 1097746240987
TIN/KPP: 7702706914 / 166043001
- For staying guests, the entrance to the hotel is carried out with a guest card.
- When leaving the hotel, the guest must hand over the room key card to the reception and accommodation service.
At the request of the Guest and with the permission of the hotel administrator, visitors invited by the Guest may stay in the room from 8.00 to 23.00. A pass for the visitor to enter the hotel must be issued by the administrator on duty upon presentation of a document proving the identity of the visitor no later than 22.00 hours. In case of delay of visitors in the guest's room after 23:00, these persons must be registered and issued for accommodation in the guest's room or in another free room, according to the price list approved by the hotel. The staying Guest is obliged to bear responsibility for the actions of visitors invited to his room, including liability for damage, violation of the rules on the prohibition of smoking, refusal to pay for the services provided by the hotel to these persons. - It is forbidden to smoke in the hotel
- In case of your absence, no unauthorized persons should be in the room, it is forbidden to give them a key card or room keys.
- Do not leave valuables in the room.
- Do not disturb the hotel guests, keep silence and public order. After 11:00 p.m., turn down the sound of the TV and radio.
- It is forbidden to bring and store bulky things, explosive, flammable, toxic, narcotic materials and substances in the rooms.
- When leaving the room, do not forget to close the taps, windows, and turn off all electrical appliances.
The hotel is not responsible for the work of city services (emergency shutdown of electrical and thermal energy, water supply).
Change mode conditions:
- in rooms of the highest category - daily
- in rooms of the first category - 1 time in 4 days
- in rooms of 2 and 4 categories - 1 time in 7 days
The hotel has the right to terminate the contract for the provision of hotel services unilaterally or refuse to extend the period of stay, or evict the guest, in case of violation by the guest and / or persons invited by him of these rules of residence, late payment for hotel services, causing material damage to the hotel and / or third parties located on the territory of the hotel.
The guest is liable in accordance with the procedure established by the law of the Russian Federation for causing material damage to hotel property in the amount established by the price list approved by the hotel at the time of presentation of the claim, as well as for damage caused to the life and health of staff, violation of the rules on the prohibition of smoking. Damage is compensated on the spot, before the guest leaves the hotel.
The hotel administration reserves the right to visit the room without the consent of the guest in case of smoke, fire, flooding, as well as in case of violation by the guest of these rules of residence, public order, the procedure for using household appliances, as well as in cases where there is reason to believe that the guest urgent medical attention is needed.
In case of complaints from guests, the hotel administration takes all possible measures to resolve the conflict, provided for by the current legislation of the Russian Federation.